Customer Service Representative I, Cyber & Data Resilience

Kroll•Nashville, TN

3d•Remote

About The Position

Kroll is seeking a full-time Call Center Representative for their Identity Theft and Breach Notification (ITBN) practice in their Nashville contact center. This role involves handling inbound phone calls from consumers eligible for Kroll's products and services, as well as calls from program administrators. The representative will provide web support for online users and Tier 1 customer service support for breach members. The position is located in Nashville, TN, and reports to the Consumer Services Supervisor. Kroll is a global leader in risk and financial advisory solutions, known for blending expertise with technology to address complex challenges.

Requirements

Must be flexible, enthusiastic and possess good interpersonal skills.
Must be able to work 40 hours per week, specifically the 10:30am – 7pm shift, with flexibility to work additional hours if needed when high call volume is anticipated.
Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
Excellent interpersonal and communication skills (listening, verbal, written).
May be asked to be available for on-call after hours phone support as needed by the business.
Sitting for long periods of time in close proximity to a computer screen is required.
Excellent written and verbal communication skills that help represent diverse communities.
Experience working with diverse teams.

Nice To Haves

Customer Service: 2 years (Preferred)
Call Center Experience: 1 year (Preferred)
Bachelor's (Preferred)

Responsibilities

Answer inbound phone calls and emails in a contact center environment.
Provide excellent customer service support.
Provide accurate information regarding Kroll’s products, services, and product delivery systems.
Be professional and courteous with callers at all times.
Maintain confidential information in accordance with company procedures and standards.
Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
Work well within a team environment and independently.
Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll.
Other administrative work as needed.
Perform all duties in accordance with company procedures and standards.