Customer Service Representative I

Napoleon State Bank•Greensburg, IN

15d•Onsite

About The Position

Receives and disburses money and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

Requirements

High school diploma or equivalent.
Oral/Written communication skills
Maintain confidentiality of customer information
Problem-solving and decision-making skills
Quality and accuracy of customer transactions
Reliability, friendliness, thoroughness and timeliness of services provided to customers
Adherence to Bank policy and Federal and State Regulatory requirements
Participation in training and appropriate professional developments
Appropriate attendance record and punctuality
Professional work place appearance and conduct
Meets or exceeds goals as pre-established by VP of Retail Banking that are aligned with the strategic plan

Nice To Haves

Customer Service
Time Management
Detail Orientation

Responsibilities

Receives checks and cash for deposit, verifies amount, and examines checks for endorsements and authenticity
Cashes checks and disburses cash after verification of signatures and customer balances.
Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
Orders daily supply of cash with vault teller and verifies all incoming and outgoing cash.
Balances currency and coin, in cash drawer at the end of their shift and compares totaled amounts with amount shown in Integrated Teller.
Explains, promotes, or sells products or services such as gift cards, cashier's checks, and check orders
Understands the different accounts, products, and services offered at the bank.
Balances ATM, processes night deposit bags and deposit by mail, prepares change orders
Accepts loan, mortgage and other payments (including utilities)
Perform error resolution within customer transactions and account activity