Customer Service Representative I

Klinger Gpi • Borger, TX

21d • Onsite

About The Position

KLINGER GPI was established through the 2020 acquisition of West Texas based Gasket & Packings, Inc., and the 2023 merger with KLINGER's gasket manufacturing facility located in Houston, Texas. KLINGER GPI is well positioned to provide industrial facilities with a comprehensive range of fluid sealing products and services, through our 3 physical Texas locations. KLINGER GPI manufactures and supplies a comprehensive range of fluid sealing and control products; including static and dynamic sealing products, valves, instrumentations, expansion joints and hoses, fasteners, hydraulic bolt tightening equipment and supplementary MRO products. In addition, our accredited in-house and mobile facilities provide tool calibration and equipment repair services to suit any calibration schedule requirements. As a Customer Service Representative I, you’ll help customers get the right gasket and sealing solutions by providing accurate, timely support from first inquiry through order completion. This entry-level role is designed to help you launch your career by developing strong order-entry, quoting, and customer communication skills in an industrial environment.

Requirements

• High school diploma or equivalent
• Strong written/verbal communication, organization, and attention to detail
• Comfortable multitasking, meeting deadlines, and using Microsoft 365 and business software
• Basic math/cashiering and accurate typing
• Must be able to pass an initial drug screening and random screenings.
• Must be able to pass a background check.

Responsibilities

• Prepare quotes, enter orders, and maintain records in Epicor P21 and related systems
• Coordinate purchasing by creating vendor purchase orders and tracking fulfillment
• Support customers and internal teams by resolving questions with a proactive, solution-focused approach
• Process over-the-counter transactions, including accurate credit card payments
• Review incoming activity—calls, emails, and customer portal orders—then organizing priorities so urgent requests are handled first.
• Build and revise quotes, confirm details, and enter orders in P21 with the accuracy required for sealing product solutions.
• Create vendor purchase orders and follow up on lead times so customers receive clear, timely updates.
• Support walk-in customers at the counter by preparing pickup documentation and processing credit card payments.

Benefits

• Medical, Dental, and Vision coverage (KLINGER GPI pays 100% of dental and vision premiums, and covers two of four available medical plans)
• Dependent coverage support: 50% of eligible medical, dental, and vision premiums for dependents
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• HSA contributions: $37 per pay period for eligible high-deductible medical plans
• 401(k) with employer match: 100% match on the first 3% contributed, plus 50% match on the next 2%
• Company-paid life insurance: $15,000 policy at no cost to the employee
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED