Customer Service Representative I

Strathcona County • Sherwood Park, AB

14h • CA$23 - CA$29 • Onsite

About The Position

This posting is for multiple hourly, year-round positions at Millennium Place. This position requires a minimum of 10 to 15 hours per week, or 2 to 3 shifts. Shift hours range from 5:00 AM to 10:45 PM.

Requirements

• Positive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including co-workers, supervisors, and guests
• Exceptional ability to work in a team fostered environment
• Strong computer skills including Microsoft Office and e-mail
• Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives
• Self-directed and motivated
• Completion of High School Diploma with previous experience in a high-paced, guest service-oriented position
• Minimum 1-year experience in a Customer Service or Guest Service-Oriented position
• Submission of Satisfactory Criminal Record Check
• Current Standard First Aid/CPR certification is required prior to the completion of training

Nice To Haves

• Proficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset
• Familiarity with services and products offered in Strathcona County is an asset

Responsibilities

• Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events
• Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities
• Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
• Support and assist the Supervisor and Facility Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility
• Selling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships
• Respond to unpredictable or volatile situations including first aid, building emergencies, or a lost child
• Follow facility-specific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and services
• Maintain professionalism by keeping a clean, presentable appearance while being prompt and prepared for every shift

Benefits

• Competitive salary
• Health and wellness spending account
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED