Customer Service Representative I
About The Position
At World Fuel, our customers are at the center of everything we do. We're looking for a Customer Experience Coordinator who is passionate about helping people, solving problems, and delivering an exceptional customer experience. In this role, you'll serve as the voice of the customer, partnering with internal teams and customers to ensure questions are answered, orders are processed accurately, and every interaction leaves a positive impression. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.
Requirements
- At least 1 year of experience in a customer-facing or customer service role.
- Strong communication and relationship-building skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage competing priorities.
- Strong organizational skills and a customer-first mindset.
- Comfortable using Microsoft Outlook, Word, and Excel.
Nice To Haves
- Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems is preferred.
- Experience within the fuel, transportation, logistics, or energy industry is a plus.
Responsibilities
- Serve as a primary point of contact for customer inquiries via phone and email.
- Deliver exceptional customer service and build strong customer relationships.
- Process customer requests and orders accurately and efficiently.
- Update and maintain customer account information.
- Identify customer needs and provide timely solutions.
- Coordinate with internal teams to resolve issues and support customer success.
- Manage multiple priorities while maintaining a high level of accuracy.
- Balance truck inventory and support operational processes.
- Complete daily tasks and administrative responsibilities in a timely manner.
- Contribute to a collaborative and supportive team environment.
Benefits
- Medical, Dental, and Vision coverage
- HSA and FSA options, including infertility benefits
- 100% covered preventative care
- Employee Assistance Program and Teladoc services
- 401(k) with a 50% company match
- Company-paid Life, AD&D, and Short-Term Disability insurance
- 3 weeks of Paid Time Off
- 8 Paid Holidays
- LinkedIn Learning access
- Ongoing training and development opportunities
- Opportunities for career growth within a global organization
- Long-Term Disability
- Accident and Critical Illness Insurance
- Legal and Identity Theft Protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
