Customer Service Representative I

AmTrust Financial Services, Inc.•Seven Hills, OH

23h•Hybrid

About The Position

As a Customer Service Representative at AmTrust Financial, you will be the primary point of contact, answering questions about products and services to help business owners manage their insurance needs. This role involves responding to inquiries via phone, email, and chat, providing resolutions based on company policies and product knowledge, and making quick, accurate decisions. You will be expected to achieve performance targets in quality, service level, attendance, and customer satisfaction. The role is tentatively relocating to Mayfield in December 2026.

Requirements

2 years of experience in a customer support role.
Excellent verbal and written communication, computer skills, and time management skills.
Able to effectively tailor communication and style to differing audiences.
Resourcefulness and flexibility.
Able to self-manage and work independently in a dynamic, constantly changing environment.
Require an internet speed test before offer. Must meet 30mb download and 2mb upload.

Responsibilities

Master product expertise to deliver on customer asks.
Drive inclusive team culture and success.
Manage large amounts of inbound and outbound calls promptly.
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
Meet personal/team qualitative and quantitative targets.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.