Customer Service Representative I
Ace Careers Website•Dallas, TX
•Onsite
About The Position
This role is responsible for assisting with office duties, including answering phones and emails. The representative will assist customers with using pay stations or automated ticketing equipment, including obtaining receipts and processing credit card payments. They will also assist customers with locating vehicles and direct them to parking areas or parking spaces, using hand signals or flashlights as necessary. A key part of the role involves resolving customer requests, questions, and complaints, and actively looking for ways to assist customers.
Requirements
- Must be able to stand and walk up to 8 hours per shift.
- Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
- Experience dealing with irate customers and resolving customer issues and/or complaints.
- An outgoing and enthusiastic personality.
- Willingness to do whatever it takes to earn a “Thank You.”
Responsibilities
- Assist with office duties, including answering phones and emails.
- Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
- Assisting customers with locating vehicles.
- Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
- Resolving customer requests, questions, and complaints.
- Actively look for ways to assist customers.
Benefits
- Discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
