Customer Service Representative I - Workers' Compensation Call Center

CorVel Career Site • Norristown, PA

4d • Hybrid

About The Position

The Customer Service Representative plays a vital role in supporting the Workers’ Compensation department by managing inbound and outbound calls and providing exceptional service to claimants and internal teams. This entry-level position is ideal for individuals looking to start a career in insurance, claims management, or customer service within a professional environment. You will assist claim adjusters by addressing inquiries, clarifying information, and ensuring accurate communication between all parties. Training will be provided to help you succeed and grow in this role. This role requires internet upload and download speeds of at least 80Mbps. This role is available for both remote and hybrid work arrangements.

Requirements

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Willingness to learn and adapt to new systems and processes.
• High school diploma or equivalent required.
• At least 2 years of call center experience.

Responsibilities

• Answer and return inbound and outbound phone calls promptly and professionally.
• Review claim history in the system and provide accurate information to callers.
• Collaborate with claim adjusters to clarify details and resolve inquiries.
• Document interactions and maintain accurate records in the system.
• Ensure punctual and consistent attendance.
• Perform additional duties as assigned to support department operations.

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED