CS: Representative, Customer Service I
About The Position
The Level 1 Customer Service Agent is responsible for providing professional, knowledgeable, and solution-focused support to customers regarding Genie and Overhead Door residential garage door opener products and related services. This role assists customers with product programming, installation guidance, operation, maintenance, troubleshooting, warranty, account, order, billing, and general product-related inquiries. Agents are responsible for accurately collecting and documenting customer and product information, following established call flows and procedures, processing orders when appropriate, and identifying opportunities to improve the customer experience.
Requirements
- Strong customer service skills
- Strong communication skills
- Strong problem-solving skills
- Technical troubleshooting skills
- Attention to detail
- Data-entry skills
- Ability to learn and apply product knowledge in a fast-paced contact center environment
Responsibilities
- Provide professional, knowledgeable, and solution-focused support to customers regarding Genie and Overhead Door residential garage door opener products and related services.
- Assist customers with product programming, installation guidance, operation, maintenance, troubleshooting, warranty, account, order, billing, and general product-related inquiries.
- Accurately collect and document customer and product information.
- Follow established call flows and procedures.
- Process orders when appropriate.
- Identify opportunities to improve the customer experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
