Customer Service Representative I

Planet Home Lending • Irving, TX

7d • Onsite

About The Position

The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. Essential Duties and Responsibilities Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments. Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. Completes follow-up tasks to ensure customer satisfaction and resolution. Miscellaneous duties as assigned.

Requirements

• High school diploma or equivalent required
• General call center experience preferred
• Experience with loan servicing a plus
• Strong customer service skills
• Ability to problem-solving
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Experience working with Microsoft Windows applications

Responsibilities

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
• Researches customer issues and works towards resolution when needed.
• Updates servicing system with relevant notes/comments.
• Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
• Completes follow-up tasks to ensure customer satisfaction and resolution.
• Miscellaneous duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED