Customer Service Representative I

_ Dawn Foods • Romulus, MI

24d • Onsite

About The Position

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. The Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

Requirements

• High school diploma/GED
• 2+ Years of Customer Service Experience.
• Relevant experience in a Supply Chain/Distribution support-related role can also be considered
• Attention to Detail
• Strong Organizational Skills
• Detail-oriented with the ability to multitask and work independently
• Excellent verbal and written communication skills

Nice To Haves

• Bilingual – Fluency in Spanish Highly Preferred
• SAP Experience

Responsibilities

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks, including driver check-in, invoice scanning, PO packet scanning, sorting mail, and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service, or escalate to a CSR II for alternative options
• Provide entry-level support on Digital platform inquiries via web or phone calls, and provide prompt assistance or escalate to CSR II
• Escalate customer concerns, including credit requests due to pricing, fees, damage, and quality, to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and managing local accounts payable transactions
• Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy
• All other duties and responsibilities as assigned by Customer Success management.

Benefits

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• An opportunity for career advancement, working as part of an empowering workforce
• Tuition assistance and educational programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED