Customer Service Representative I (County Clerk)

Shelby County • Memphis, TN

7d

About The Position

Works under general supervision to perform a variety of clerical support work involved in the organizing, analyzing, processing, and maintaining of operating, financial, statistical and other specialized reports and records pertaining to departmental functions.

Requirements

• Three (3) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND
• High school diploma or possess a GED; OR
• Two (2) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work experience; and one (1) year of college study (30 semester hours or 36 quarters).
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Responsibilities

• Provides general information regarding procedures for titling and registering a motor vehicle, applying for business license, notary and marriage license.
• Answers questions concerning departmental policies, procedures and work functions relating to divorce, gifting vehicle, adding/removing spouse, changing plate type, etc.
• Receives documents of varied transaction types and reviews for completion and accuracy.
• Ensures compliance of associated regulations for each type of transaction.
• Prepares all documents for scanning machines.
• Operates a folding/stuffing machine and scanner to prepare various documents for mailing and/or processing.
• Sorts, files, and maintains control records.
• Reviews and scans all motor vehicle record (MVR) documents relating to title and registration to provide legal support for MVR transactions and to assure quality and correct indexing.
• Communicates with Military Personnel/Handicap Placard applicants to request necessary documents and process renewals.
• Computes/calculates renewal fees based on state and county laws/ordinances and sales tax.
• Collects fees and other required monetary charges related to department specific services and processes.
• Maintains and balances payments at the end of each day.
• Processes and/or research marriage license transactions for accuracy.
• Handles report preparation and submission to designated state agencies as required.
• Performs other related duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees