Customer Service Representative I

ServiceSource • Aurora, CO

6d • Onsite

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Requirements

• High school diploma or General Educational Development (GED) required.
• Must be able to clear background checks.
• Experience working with a PC, Windows, and Microsoft Office required.
• Ability to maintain confidential information in compliance with HIPAA regulations.
• Excellent data entry skills.
• Demonstrated problem solving skills.
• Excellent verbal communication skills.
• Ability to effectively work within established key performance indicators (KPIs) as required by the contract.
• Demonstrated excellent interpersonal and customer service skills.
• Ability to work independently and as a member of a team is required.

Nice To Haves

• Customer service experience preferred.
• Program training as required.

Responsibilities

• Responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.
• Responds to customer inquiries promptly and accurately.
• Documents all inquiries appropriately.
• Understands and applies confidentiality and security guidelines.
• Maintains minimum production expectations while meeting defined quality expectations
• Maintains knowledge of online reference information.
• Prioritizes work throughout the day and adapts to changes in workload as needed.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED