DFC Customer Service Representative I

Lithia & Driveway•Tigard, OR

8d•Onsite

About The Position

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance! The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.

Requirements

Previous telephone customer service experience preferred
Perform accurate data input into a variety of software
Provide courteous, knowledgeable, and professional customer service both in person and on the telephone
Experience providing detailed troubleshooting and resolutions to users
Experience interpreting and responding to customer questions and requests
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
High School graduate or equivalent, 18 years or older required.

Responsibilities

Handle inbound from customers in a Call Center environment while delivering quality service
Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
Prepare documents as needed to fulfill customer requests
Educate and counsel customers on account terms
Maintain and ensure accurate, up-to-date customer account information
Forward delinquent accounts to the appropriate Collections Team for account management
Other duties as assigned