Customer Service Representative I - PRN

IU Health • Muncie, IN

2d • Onsite

About The Position

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.

Requirements

• Proficiency with Computers & Telephone Inquiries Required
• Customer Service Experience Required
• Strong Verbal Communicator
• Strong Interpersonal Skills
• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

Nice To Haves

• Knowledge of Medical Terminology Preferred
• Call Center
• Medical Office/Healthcare Facility Experience Preferred

Responsibilities

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Benefits

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED