Zoo Society Billable 1 - Customer Service Representative I - Zoo Events - TE

City of Abilene • Abilene, TX

21d • Onsite

About The Position

Under the direct supervision of the Manager – Zoo Development, this role serves as an operations worker for Zoo events (Boo at the Zoo, Christmas Celebration, and Wild Days) and after-hour rentals. The position supports zoo events by assisting with setup, takedown, event operations, customer service, cleanup, and other related duties as assigned.

Requirements

• Basic math skills, including addition, subtraction, multiplication, division, and percentages.
• Principles of effective customer service and guest relations.
• General cleaning and sanitation practices to maintain safe and hygienic event spaces.
• Basic event operations, including setup, breakdown, and event flow to support successful execution of zoo events and rentals.
• Safe operation and handling of equipment and vehicles, including golf carts, utility vehicles, and small machinery.
• Safely and effectively operate small machinery and equipment.
• Manage time efficiently to complete tasks and meet deadlines.
• Deliver excellent customer service to enhance the guest experience.
• Interact with zoo guests in a courteous, professional, and welcoming manner.
• Safely operate motor vehicles and other assigned equipment.
• Work in diverse outdoor conditions, including extreme heat and cold.
• Work independently with minimal supervision.
• Demonstrate a positive attitude and initiative.
• Organize, prioritize, and plan work activities to meet deadlines effectively.
• Exercise resourcefulness and tact when addressing customer concerns.
• Adapt to changing work priorities and operational needs.
• Communicate effectively, both orally and in writing, with staff and the public.
• Follow and enforce Abilene Zoo policies and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
• A high school diploma, GED, or in the process of obtaining either is required.
• A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Perform setup, serving, bussing, takedown, and cleanup for events, including tables, chairs, bounce houses, equipment, tents, and décor items such as hay bales, pumpkins, Christmas lights, and set pieces.
• Understand and follow event requirements, including timelines, setup details, and menu items.
• Maintain clean, safe, and organized event spaces by keeping inventory neat and litter-free, and ensuring safe storage and accessibility for future use.
• Maintain a flexible schedule, as shifts may change based on operational needs such as weather, guest attendance, or departmental needs.
• Provide excellent customer service by greeting and assisting rental contacts.
• Maintain, inspect, clean, and track inventory of assigned equipment and areas while following established policies and procedures.
• Handle customer concerns and resolve issues to ensure guest satisfaction.
• Operate a variety of City vehicles and small machinery, including a golf cart, utility vehicles (Gator and Kubota), a scissor lift, and a skid steer loader.
• Perform other job-related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED