Customer Service Representative I - Utilities
City of Topeka•Topeka, KS
•Onsite
About The Position
The City of Topeka’s Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.
Requirements
- High school diploma or equivalent.
- One year of clerical experience is required.
- Proficient in the use of standard office software.
Nice To Haves
- One year of customer service experience preferred.
- Prior call center and/or data entry experience.
Responsibilities
- Answer incoming phone calls and take appropriate action as required.
- Process customer service requests, bill payments, transfer services, and customer updates.
- Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
- Assist with data entry and maintaining office records and correspondence.
Benefits
- Medical, Dental, Prescription and Vision Insurance
- Paid Life/Long Term Disability Insurance
- Generous Paid Vacation & Holidays
- KPERS 401(a) Retirement Plan
- (457) Deferred Comp Savings Plan
- Short-Term Disability Insurance
- Free Onsite Health & Wellness Clinic
- Free in-house Wellness Center and a full-service fitness facility
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
