CUSTOMER SERVICE REPRESENTATIVE I (DMV)

State of careers Rhode Island

18d•$48,771 - $53,059•Hybrid

About The Position

This position is within the Division of Motor Vehicles and is a customer-facing, float position. The role involves reviewing and processing applications for motor vehicle registrations, renewals, and transfers using a computerized system. Responsibilities include receiving and processing payments for taxes and fees, maintaining records, and interacting with the public. The role also involves reviewing and approving motor vehicle operator license applications, registering voters, verifying compliance with title laws, issuing registration plates, and collecting sales tax. Additionally, the position may require assisting with other registry functions such as serving at an information booth, researching information, and operating equipment like an eye test machine or ID photo camera.

Requirements

A working knowledge of the guidelines by which the motor vehicle statutes are applied towards the registration of motor vehicles and licensing of motor vehicle operators.
The ability to apply such guidelines in the context of a computerized automobile registration system involving the operation of a direct entry computer terminal.
A working knowledge of the procedures and practices applicable to the receipt of monies.
The ability to deal courteously with the public.
The ability to perform simple mathematical calculations.
The ability to operate routine office machines.
Graduation from a senior high school.
Employment in a clerical or related position involving the exercise of independent judgment in the processing of various transactions, or any combination of education and experience that shall be substantially equivalent to the above.
The successful applicant must pass a name-based and fingerprint-based criminal history records check.

Nice To Haves

Customer service experience
Strong computer skills, including the ability to successfully navigate data entry applications and email.

Responsibilities

Reviewing and processing applications for motor vehicle registrations, renewals, or transfers using a computerized automobile registration system.
Receiving taxes, fees, and other monies pertaining to motor vehicle transactions and maintaining simple records.
Dealing with the public on an ongoing basis.
Reviewing and approving submitted forms for motor vehicle operator licenses and collecting appropriate fees.
Registering the public to vote in accordance with the Federal Motor Voter Law.
Checking and verifying compliance with the required certificate of title law for all new vehicles and recording and changing fees for same.
Issuing registration plates or tags for motor vehicles.
Collecting payment of the sales tax and/or fees for the appropriate document being processed and officially validating and issuing same.
Sorting and counting currency, coins, and checks, and being accountable for totaling all taxes, fees, and other monies received.
Assisting in other registry functions by serving at an information booth, researching and verifying information, operating an eye test machine, operating an I.D. photo camera, and the like.