DMV - Customer Service Agent
About The Position
The Customer Service Agent position is based at the DMV Customer Contact Center in Bladen County, NC. In order to provide the best customer service to our customers, the selected candidate will need to obtain knowledge in the following areas: Vehicle Titling, Vehicle Licensing, Driver License Services, Liability Insurance, and Safety / Emissions Inspections. The DMV Customer Contact Center is a fast-paced, performance-based call center environment responding to inquiries via telephone as well as email. The selected candidate will provide assistance to customers with resolving complex and/or unresolved situations by using automated voice processing equipment, provide comprehensive and detailed information, as well as preparing necessary reports. This position follows best practices in accordance with NC DMV rules and regulations and the Privacy Protection Act.
Requirements
- High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Experience analyzing, interpreting, and/or evaluating information or data.
- Experience completing and maintaining records and reports.
- Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
- Experience with customer service by phone and/or in person with diverse clientele.
- Experience in Microsoft applications and/or mainframe databases.
Responsibilities
- Provide assistance to customers with resolving complex and/or unresolved situations by using automated voice processing equipment.
- Provide comprehensive and detailed information.
- Prepare necessary reports.
- Respond to customer inquiries via telephone and email.
- Follow best practices in accordance with NC DMV rules and regulations and the Privacy Protection Act.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
