Customer Service Representative I-Bilingual (Spanish- English)

VTX COMMUNICATIONS LLC•Victoria, TX

1d•Onsite

About The Position

Seeking a proficient Spanish-speaking candidate to assist clients with various needs, including managing customer ledgers, billings, membership, service orders, and directory manual scripts. The role requires maintaining accurate records and providing excellent customer service in both Spanish and English.

Requirements

Native or advanced-high proficiency in Spanish.
Proficient in Microsoft Office products (Excel, Word, PowerPoint).
Ability to work under frequent interruption conditions.
Capability to work with and understand basic concepts of computer printouts.
Ability to work with others, around others, and alone.
Responsible, tactful, and able to maintain a good sense of humor.
Pleasant personality, well-groomed, and impressionable with visitors/customers.
Good telephone etiquette.
Ability to pay close attention to numerous details.
Must learn terminology and functions of Customer Service Representative position.
Ability to work according to operational needs.
Maintain 40 hours of Customer Service Training.

Nice To Haves

Bilingual (English/Spanish) preferred to provide quality service to customers.

Responsibilities

Maintain and keep records pertinent to customer ledgers, billings, membership, service orders, and directory manual scripts.
Assist primarily Spanish-speaking customers with native or advanced-high proficiency in Spanish.
Greet all customers and visitors in a professional and friendly manner.
Answer incoming calls by the 3rd ring and deliver messages as received.
Assist potential and existing customers with account creation and billing inquiries.
Escalate calls to a Level III CSR or the Director of Customer Service when necessary.
Transfer calls not relating to the CSR department to the appropriate departments.
Assist customers with payment processing or service inquiries.
Receive and post payments from walk-in customers.
Submit daily deposits to the Accounting Department and immediately notify the Director of Customer Service if the cash drawer does not balance.
Attend assigned staff meetings and training sessions.
Prepare and provide a summary of knowledge or skill gained from external training.
Maintain compliance with all relevant OSHA and departmental safety standards.
Perform other duties as assigned.