Customer Service Representative I-Bilingual (English/Spanish)

Valley Telephone•Victoria, TX

2d•Onsite

About The Position

Seeking a proficient Spanish-speaking candidate to assist clients with various customer service needs, including account creation, billing inquiries, payment processing, and service inquiries. The role also involves maintaining customer records, handling incoming calls, and ensuring smooth operations within the Customer Service Department. The candidate will be responsible for greeting customers, managing the cash drawer, and adhering to safety standards.

Requirements

High school diploma or general education degree (GED); or two years related experience and/or business school; or equivalent combination of education and experience.
Valid Texas driver’s license and an insurable driving record.
Ability to pass pre-employment drug screening, physical, and background checks.
Computer literate, proficient in Microsoft Office products to include: Excel, Word and Power Point.
Ability to work under frequent interruption conditions.
Capability of working with and understanding basic concepts of computer printouts.
Ability to work with others, around others and alone.
Responsible, tactful, and able to maintain a good sense of humor.
Pleasant personality, well-groomed and impressionable with visitors/customers.
Good telephone etiquette.
Ability to pay close attention to numerous details.
Ability to learn terminology and functions of Customer Service Representative position.
Ability to work according to operational needs (range of hours 8am-7pm and special events as needed).
Maintain 40 hours of Customer Service Training.

Nice To Haves

Bilingual (English/Spanish) preferred to provide quality service to customers.

Responsibilities

Assist primarily Spanish-speaking customers with native or advanced-high proficiency in Spanish.
Greet all customers and visitors in a professional and friendly manner.
Ensure that two Customer Service Representatives are available to assist customers at all times.
Answer incoming calls by the 3rd ring and deliver messages as received.
Assist potential and existing customers with account creation and billing inquiries.
Escalate calls to a Level III CSR or the Director of Customer Service when necessary.
Transfer calls not related to the CSR department to the appropriate departments.
Assist customers with payment processing or service inquiries.
Receive and post payments from walk-in customers.
Submit daily deposits to the Accounting Department and immediately notify the Director of Customer Service if the cash drawer does not balance.
Attend assigned staff meetings and training sessions.
Prepare and provide a summary of knowledge or skill gained from external training.
Maintain compliance with all relevant OSHA and departmental safety standards.
Perform other duties as assigned.