Customer Service Representative - HVAC
mSupply•Manchester, NH
•Onsite
About The Position
The Customer Service Representative (CSR) supports assigned accounts and inbound inquiries by delivering high-quality service related to product specifications, order processing, and general account support.
Requirements
- High school diploma or GED equivalent
- 5+ years of experience in HVAC, customer service, or related functions
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office technology, including computers, scanners, phones, and virtual meeting platforms
Responsibilities
- Responds promptly and professionally to customer inquiries via phone, email, and fax.
- Builds strong, solutions-focused relationships with customers and internal teams
- Manages communication with assigned accounts, handling product inquiries, pricing, and order processing (stock and special orders)
- Provides timely updates on order status, including back-orders, will-calls, and deliveries
- Shares pricing information, distributes dealer price sheets, and promotes current programs in line with company initiatives
- Supports Territory Managers with quote preparation, order entry, and account updates
- Collaborates with branch teams to deliver seamless customer service while independently managing workload to meet goals and deadlines
- Handles overflow calls, routes communications effectively, and ensures accurate message delivery
- Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates
- Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities
Benefits
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
