Customer Service Representative - Hospitality

Plasticard Locktech International • Asheville, NC

1d

About The Position

The primary responsibility of a Customer Service representative for Hospitality Sales is to input orders from existing accounts, assist with usage calls, and maintain a superior customer relationship with existing customers. Duties will include identifying external and internal customer needs, ensuring the customer is satisfied, striving to retain the customer�s business, and work with the corresponding brand inside sales representative.

Requirements

• Two years� experience in customer service or equivalent experience in a related field.
• Able to read and understand instructions in English
• Excellent verbal and written communication skills
• Must be a self-starter, organized, and manage multiple priorities
• Proficient in use of a personal computer including Microsoft office applications
• Must be able to work in a team environment

Nice To Haves

• Prior phone sales experience preferred.

Responsibilities

• Provide quality customer service
• Receive incoming existing customer calls
• Input orders from existing customers
• Work with established customers to identify other product offerings including generic, chain generic, custom, event, and co-branding areas
• Resolve with customer complaints
• Assist inside sales representative with usage calls, preparations of sales materials (sample pack, flyers, postcards, etc.), and other items as needed
• Assist with tracking of appropriate chain reports as outlined by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED