Customer Service Representative - Healthcare

Pinnacle Home Care • Oldsmar, FL

3d • Onsite

About The Position

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home. Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for Care Center Representatives to join our award-winning team.

Requirements

• Must have a high school diploma or equivalent.
• Proven experience in a call center or customer service role, highly preferable in healthcare.
• Proficiency in using call center software and computer applications.
• Excellent written and oral communication skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.

Nice To Haves

• Additional education or training is a plus.

Responsibilities

• Serve as the first point of contact for patients, caregivers, and healthcare professionals seeking information, assistance, or services.
• Demonstrate interpersonal communication skills, empathy, and a customer-centric approach to provide outstanding support and ensure a positive experience for callers.
• Provide crucial support in coordinating appointments, addressing inquiries, and facilitating communication between patients and the healthcare team.
• Answer incoming calls promptly and professionally.
• Provide information on home health services, scheduling, and general inquiries.
• Follow established call center protocols and quality standards.
• Escalate complex issues to appropriate personnel for resolution.
• Document calls within medical records.
• Code calls depending on the request and resolution provided.

Benefits

• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Flexible Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED