Customer Service Representative - Fluid Handling

Valin Corporation • Portland, OR

1d • Onsite

About The Position

The Customer Service Representative - Fluid Handling serves as a primary technical expert in support of the Valin fluid handling product lines. Valin is a distributor of a wide array of technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries. This individual collaborates with customers and Valin personnel to deliver exceptional customer service experience in a dynamic, fast paced fluid handling environment.

Requirements

• High school diploma or GED required
• Proficient in MS Applications
• Superior interpersonal and customer service skills
• Strong ability to organize and prioritize workload, and to meet deadlines
• Strong problem-solving and multi-tasking skills
• Ability to adapt to changing priorities in a fast-paced environment
• Must have a structured and organized work approach

Nice To Haves

• Bachelor’s degree in business, engineering, or related field preferred
• Experience with CRM preferred: Dynamics 365 a plus
• Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products.
• Familiarity of Prophet 21 ERP platform a plus

Responsibilities

• Interacts with customers; gives information in response to inquiries about accounts, products, and services
• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
• Talks with customers by phone or in person to ensure the best service possible
• Participates in team meetings to understand and support sales strategy and overall objectives
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure premium customer service
• Make suggestions and recommendations for improvement for better ways to service customers and increase sales

Benefits

• Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community.
• Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED