Experienced Customer Service Representive/Estimator

JEFF WYLER AUTOMOTIVE FAMILY•St. Matthews, KY

3d•Onsite

About The Position

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated and customer-focused individual to join our team as a Body Shop Customer Service Representative/Estimator. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner. This role involves assessing vehicle damage, preparing detailed repair estimates, and communicating effectively with customers, technicians, and insurance adjusters.

Requirements

Previous experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and organizational skills
Proficient in Microsoft Office and other computer applications
Ability to work in a fast-paced environment
Demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Nice To Haves

Knowledge of automotive repair is a plus

Responsibilities

Greet customers and provide them with a warm welcome to the body shop
Listen to customer concerns and provide appropriate solutions
Schedule appointments and follow up with customers to ensure satisfaction
Communicate with technicians to ensure timely completion of repairs
Maintain accurate records of customer interactions and transactions
Handle customer complaints and escalate issues as necessary
Provide customers with updates on the status of their repairs
Ensure that the body shop is clean and organized at all times
Assess vehicle damage thoroughly by inspecting all affected areas, including body, frame, and mechanical components.
Prepare detailed repair estimates using industry-standard estimating software, ensuring accuracy and transparency.
Communicate clearly with customers regarding repair procedures, costs, and timelines to foster trust and satisfaction.
Collaborate with technicians, parts departments, and insurance adjusters to facilitate smooth repair processes.
Maintain detailed documentation of all estimates, repairs, and customer interactions for record-keeping and quality control.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.