Customer Service Representative/Dispatcher
NearU, and Affiliate Regional HVAC Branches•Charlottesville, VA
•$18 - $20•Onsite
About The Position
Robertson Electric is seeking a dependable, detail-oriented, and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating daily schedules, communicating with customers, and dispatching technicians efficiently to ensure exceptional service delivery. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and excels at multitasking while maintaining professionalism and accuracy.
Requirements
- High school diploma or equivalent required
- Previous experience in customer service, dispatching, logistics, or administrative support preferred
- Hands-on experience using ServiceTitan software
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and dispatch/scheduling software
- Excellent organizational, multitasking, and time-management abilities
- Ability to work independently and collaboratively within a team environment
- Strong problem-solving skills and attention to detail
- Ability to remain composed and professional under pressure
Nice To Haves
- Experience in the electrical, HVAC, plumbing, construction, transportation, service, or logistics industries
- Familiarity with GPS routing and dispatch systems
- Bilingual communication skills are a plus
Responsibilities
- Professionally handle inbound customer calls, emails, and service requests
- Schedule and dispatch technicians based on customer needs, technician availability, and operational priorities
- Utilize ServiceTitan software daily for scheduling, dispatching, customer account management, and job tracking
- Monitor job progress and provide timely updates to customers and field personnel
- Maintain accurate records of work orders, schedules, dispatch logs, and customer interactions
- Coordinate closely with operations and field teams to ensure services are completed efficiently and on time
- Address customer concerns promptly and escalate issues when necessary
- Assist with administrative duties including data entry, reporting, and document management
- Follow company policies, procedures, and safety standards at all times
- Deliver outstanding customer service while remaining calm and professional in high-volume situations
Benefits
- Competitive compensation
- Health insurance
- Paid time off
- Retirement plan options
- Career growth and advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
