Customer Service Representative/Delivery Driver/Warehouse Associate

Industrial Finishes • Idaho Falls, ID

4d • Onsite

About The Position

The Customer Service Representative/Delivery Driver/Warehouse Associate is a dynamic, customer-facing role that keeps our outside sales team running smoothly and takes the show on the road. You'll handle inquiries, process orders, manage complaints, and assist with billing, credits, and quotes, all while building lasting customer relationships. When the moment calls for it, you'll drive directly to customer sites to deliver hands-on support and tailored product solutions in person. Warehouse duties include receiving and stocking inventory, shipping products, organizing the warehouse, conducting cycle counts, maintaining the warehouse, and performing vehicle maintenance. The associate will also move stock and handle hazardous spills safely. Forklift certification preferred and proper lifting techniques are required. If you're a motivated problem-solver with industry experience and a willingness to go the extra mile, this role was built for you. Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit.

Requirements

• 1-2 years of experience in a customer service support role
• Strong understanding of warehouse, supply chain, and distribution processes
• High school diploma or GED
• Excellent communication skills
• Continuous speaking and hearing
• Clear vision for daily computer tasks
• Mental focus and attention to detail
• Physical stamina for standing, lifting up to 50 lbs, and performing repetitive tasks
• Handling hazardous materials safely
• Processing orders with precision
• Warehouse experience is preferred
• Clean driving record

Nice To Haves

• Forklift certification preferred
• Vocational training in Sales and Distribution or an Associate degree

Responsibilities

• Maintain warehouse inventory and organization, including stock rotation, cycle counts and receiving/shipping freight
• Uphold a safe work environment by following safety protocols, handling hazardous spills, and maintaining equipment
• Process and manage customer orders, credits, billing, complaints, and UPC requests, while consulting with customers on products and services and escalating unresolved issues as needed
• Drive to customer sites, planning efficient daily routes to deliver hands-on support, product solutions, and occasional deliveries
• Collaborate cross-functionally and represent Industrial Finishes professionally, reflecting company values in every customer and team interaction

Benefits

• Medical, Dental, Vision, HSA & FSA
• 401(k) eligibility the first of the month following 90 days of employment with employer match
• Profit Sharing after one full year of employment
• Accrue 2+ weeks of PTO in the first year of employment
• Paid holidays
• Employer paid life insurance, short-term and long-term disability
• Employee Discounts
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED