Delivery Driver and Customer Service Representative

Gentell•Ocala, FL

just now•Hybrid

About The Position

Gentell is a leading vertically integrated wound care company seeking a combined Delivery Driver and Customer Service Representative. This role is crucial for delivering products, ensuring vehicle safety, and providing excellent customer service at client locations. The position represents Gentell's commitment to quality and customer satisfaction. The company prioritizes employee and customer health and safety, providing PPE and telehealth tools as needed.

Requirements

High School Diploma, G.E.D. or equivalent
Valid Driver's License
3 years experience in delivery and customer service
Clean Driver's abstract
Clear Criminal Background Check
Computer Literate
Strong mechanical aptitude with ability to perform routine vehicle maintenance
Demonstrated organizational skills with strong oral and written communication abilities
Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques
High level of personal integrity
Strong work ethic
Professional/mature demeanor under stressful situations
Ability to work in a fast-paced environment
Confident, consistent decisive personality
Must be self directed and able to work with minimal supervision
Will be required to work both indoors and outdoors
Manual dexterity required to use desktop computer and peripherals
Ability to lift up to 50 pounds

Responsibilities

Operate and drive light trucks to deliver various Gentell products
Perform pre-trip inspection of vehicle
Ensure correct loading and unloading of vehicle
Operate vehicle in a safe manner, obeying all rules of the road
Comply with all company policies and procedures regarding the delivery of goods and while representing the company
Record information on pick-ups and deliveries, vehicle mileage, fuel costs and any problems encountered
Communicate with corporate office
Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
Check all load-related documentation to ensure that it is complete and accurate.
Communicate effectively with the public and customers, and co-workers both verbally and in written form
Deliver product and proper paperwork to our customers in a courteous and timely manner
Provide feedback to supervision regarding customer problems, mechanical problems, or delivery problems
Complete all necessary paperwork at the end of the shift. May include, but not limited to, daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc.
Interact with staff at customer locations
Potential delivery to locations inside the customer location
Checking stock levels at customer locations