Customer Service Representative/Data Tracker (Bilingual)
About The Position
The Customer Service Representative (CSR)/Data Tracker serves as the primary source of contact for participants enrolled in CentroMed’s Chronic Disease Prevention Program and as such is responsible for welcoming patients into the program and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.
Requirements
- High School Diploma or equivalent
- General experience working in health care setting
- Experience with medical data entry preferred.
- Strong clerical skills to include key boarding and a good understanding of basic math.
- Computer knowledge and use of a calculator.
- Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail.
- Bilingual English/Spanish (preferred)
Nice To Haves
- Bilingual English/Spanish
Responsibilities
- Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
- Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs.
- Reconciles charges at the end of each day.
- Maintains error-free daily balance sheets.
- Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
- Assist patients and visitors who walk into the clinic.
- Answer telephones identifying self and name of clinic.
- Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.
- Demonstrate ability to schedule patient appointments according to established protocols.
- Maintain 100% productivity rate.
- Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork.
- Review and update household’s financial and demographic information annually.
- Perform intake interview on all new patients using a standard registration form and confirm homelessness.
- Review and update patient registration form and demographic information periodically.
- Assemble necessary medical forms for specific patient categories and initiate encounter form as necessary.
- Follow-up on no-shows as directed by Director/Registered Dietitian
- Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
- Demonstrate excellent attendance and punctuality.
- Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.
- Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.
- Participate in the agency’s Quality Improvement
- Assists with outreach activities and other duties as assigned by the Director or Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
