Customer Service Representative- CSC (LegallyBlind/Visually Impaired candidates encouraged to apply
About The Position
The person in this position assists callers on behalf of a number of Ohio’s government agencies. Essential Job Functions Provide excellent service to customers and partners through phone calls and emails. Assist in meeting customer service goals and service level agreements. Maintain accurate records of customer interactions and services. Meet requirements as set by the government contract as well as to any amendments. Utilize reference materials to assist in resolving any inquiries. Maintain the strictest confidentiality and privacy of customer and agency information. Marginal Job Functions Assist other personnel as time and knowledge permit. Participate in training and meetings as requested. Perform other duties as assigned.
Requirements
- Must be proficient with Windows 10 and the Chrome browser, able to type 30 wpm and proficient with internet navigation.
- Must be able to multitask and use multiple computer programs at the same time.
- Must have the ability to work a schedule which may include evenings, weekends, and holidays, including variable shifts.
- Must have excellent interpersonal skills and the ability to work in partnership with others.
- Must have excellent verbal and written communication skills.
- Must have the ability to handle stressful situations in a professional manner.
- Must be able to learn and demonstrate knowledge of products and services that will be supported.
- Must be able to sit, type, and focus on computer work for long durations and be able to listen and speak with customers for long periods of time.
- Must have a Windows 10 computer and high-speed internet (cable, DSL, or fiber).
- Must have a landline or VOIP phone service.
- A high school diploma or equivalent is required.
- Demonstrated proficiency in the use of assistive technology is required with either JAWS and/or ZOOM text for visual adaptation.
Nice To Haves
- Two years’ customer service experience is preferred.
- Being bilingual in English and Spanish is a plus.
Responsibilities
- Provide excellent service to customers and partners through phone calls and emails.
- Assist in meeting customer service goals and service level agreements.
- Maintain accurate records of customer interactions and services.
- Meet requirements as set by the government contract as well as to any amendments.
- Utilize reference materials to assist in resolving any inquiries.
- Maintain the strictest confidentiality and privacy of customer and agency information.
- Assist other personnel as time and knowledge permit.
- Participate in training and meetings as requested.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
