Customer Service Representative-Couplings
Smiths Group•Pasadena, TX
•Onsite
About The Position
The Couplings Customer Service Representative is a customer-facing professional responsible for managing complex customer inquiries, quotations, order fulfillment, delivery performance, and technical support activities. This role serves as a key liaison between customers and internal teams to ensure exceptional service, operational efficiency, and customer satisfaction.
Requirements
- High school diploma or equivalent required.
- Minimum 3 years of customer service experience in a manufacturing, industrial, engineering, or technical environment.
- Strong ERP system knowledge and proficiency with Microsoft Office applications.
- Ability to interpret technical documentation, blueprints, and product specifications.
- Strong communication, relationship-building, and conflict-resolution skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Ability to manage multiple priorities and work effectively across cross-functional teams.
- Demonstrated leadership, mentoring, and collaboration capabilities.
Nice To Haves
- Associate degree or equivalent experience preferred.
- Experience working in a diverse environment with a global company is a plus.
Responsibilities
- Serve as the primary contact for customer inquiries related to products, orders, pricing, delivery status, and technical applications.
- Prepare and manage complex quotations, proposals, blanket orders, and pricing requests.
- Provide technical product recommendations and application support using engineering resources and product selection tools.
- Process, monitor, and expedite customer orders to ensure timely and accurate delivery.
- Analyze open orders, backlog, and delivery performance to proactively resolve potential issues.
- Coordinate with Sales, Operations, Planning, Engineering, Supply Chain, and Quality teams to address customer needs and escalations.
- Manage customer complaints, RMA's, and corrective action requests to drive effective resolution.
- Prepare and communicate customer performance, delivery, and satisfaction reports as required.
- Maintain accurate customer, pricing, and order information within ERP systems.
- Support continuous improvement initiatives and special projects focused on enhancing customer experience and operational performance.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
