Customer Service Representative - Commercial
York Design Group•York, PA
•Onsite
About The Position
This position will be responsible for servicing our Wallcovering Contract accounts and Designer market from within our Sales and Service team by performing order placement, responding to inquiries, and developing relationships with customers to provide superior service and satisfaction of customer needs.
Requirements
- High school diploma, GED
- 2+ years’ experience in Sales and Service or Call Center Environment
- Excellent communication skills
- Proficient computer skills with MS Office, with particular focus in Microsoft Excel
- Possess accuracy, attention to detail, and organizational skills
- Ability to multi-task and work in a fast-paced, call center environment.
- Great problem-solving aptitude
Responsibilities
- Handle phone/email inquiries from retailers regarding availability of stock, pricing/quotes, ship dates, expedited delivery and replacement of defective materials and company policies
- Data Entry of incoming orders and reserve requests received via phone and email
- Utilize the Open Order Report, Backorder Report and other resources daily to provide proactive updates
- Provide updates back to customers/accounts via the B2B portal
- Communicate customer needs through appropriate channels
- Follow up with customers on special requirements or oversee requests via variety of communication channels.
- Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.
- Manage inquiries and questions from sales team and provide accurate information.
- Strengthen relationships and communications with the goal to add sales volume
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
