Customer Service Representative (CD/IRA Support)
About The Position
At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services. Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with close supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Ability to work in a fast-paced environment
- Basic computer skills
- Excellent customer service skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong verbal, written communication, and organizational skills
- Strong work ethic and self-motivation
- Demonstrates basic math proficiency , including the ability to: Accurately calculate amounts using a calculator Verify fees, penalties, interest, or balance-related figures Double-check calculations to prevent errors impacting customers
- Comfortable managing frequent customer interactions in a fast‑paced environment.
- Strong attention to detail when resolving customer inquiries and documenting outcomes.
- Able to follow established procedures and policies consistently.
- Communicates clearly and professionally with customers and internal partners.
- Receptive to coaching, feedback, and close supervision.
- Reliable, accountable, and able to manage time effectively in a time‑tracked role .
- Maintains focus and accuracy while handling repetitive and detail‑oriented work.
Nice To Haves
- Customer service or related experience
Responsibilities
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with close supervision
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
