Customer Service Representative - Billing II

Quest Diagnostics

9d•Onsite

About The Position

This is a billing customer service role that handles a high volume of calls to answer billing questions, process invoice requests, update billing information, and respond to test price inquiries. The ideal candidate will possess efficient typing skills and the ability to navigate multiple screens simultaneously. This role also involves processing daily incoming billing data updates and assisting with high-volume billing projects as needed.

Requirements

2 or more years related customer service excellence experience in a healthcare-related field.
Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards.
Consistent exceptional customer service, accuracy, and quality focus required.
Ability to work any eight-hour shift between Monday-Friday, from 8:30 am – 8:00 pm ET. Specific shift will be assigned after training ends.
Knowledge of billing/finance and eligibility processes, practices, and concepts.
Good performance & productivity, good attendance, good conduct, good teamwork.
Typically, cross-trained in 2 or more moderately complex areas with demonstrated skills in each.
Prefer good digital skills (computer - Outlook & Excel, phone systems, chat, automation, and AI).
Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
High school diploma, GED (or higher) (Required)

Nice To Haves

Efficient typing skills.
Ability to navigate multiple screens.

Responsibilities

Supports assigned client group(s) performing moderate complexity health-related customer excellence activities.
Makes moderate complexity, inbound and outbound, health-related customer calls following set scripts and procedures.
Maintains complete customer/patient confidentiality for all health, personal, and other customer information.
Provides professional, respectful, customer excellence.
Demonstrates caring and empathy when delivering sensitive health information.
Effectively responds to all customer inquiries received by various digital methods including telephone, fax, email, and chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service.
Processes daily incoming billing data updates.
Helps to process high-volume billing projects when needed.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities