Customer Service Representative (Bilingual)
About The Position
At ViaPlus, our Customer Service Representatives are not just answering calls — they’re creating experiences. They are the voice of our brand and the people who turn frustrating moments into positive experiences for every customer interaction. If you love helping people, solving problems, working in a fast-paced environment, and bringing positive energy to your team every day, we want to meet you! Our Customer Service Representatives are the friendly voice behind the roadway experience — assisting customers, resolving account questions, and delivering exceptional service every single day. This is more than a call center role. It’s an opportunity to be part of a company that helps connect communities, improve transportation, and create a better travel experience across Colorado.
Requirements
- High school diploma or GED required.
- Bilingual skills are required.
- Strong verbal and written communication skills required.
- Basic computer proficiency including Microsoft Office.
- Ability to handle challenging situations professionally.
- Ability to work flexible schedules as business needs require.
- Positive attitude and strong communication skills.
- Passion for helping people and solving problems.
- Ability to multitask and stay organized.
- Strong attention to detail.
- Comfortable using computers, systems, and multiple applications.
- Reliable, adaptable, and team-oriented mindset.
Nice To Haves
- Previous customer service or call center experience preferred.
Responsibilities
- Deliver outstanding customer service through phone, email, and digital communication channels.
- Assist customers with questions, account support, payments, and issue resolution.
- Create positive experiences by listening carefully and responding with professionalism and empathy.
- Accurately document customer interactions and maintain records within company systems.
- Work collaboratively with teammates and other departments to solve customer concerns quickly.
- Stay informed on company procedures, systems, and service updates.
- Maintain a calm, positive attitude in a fast-paced environment.
- Perform All other duties as assigned.
Benefits
- 15 Days PTO annually (prorated, aligned with hire date)
- 12 Paid Company Holidays
- Medical, Dental, Vision, Life, Short/Long Term Disability Coverage
- Medical is paid at 90% by the Company for employees and their families
- Dental, Vision, STD, LTD, & Life Insurance are paid 100% by the Company
- Toll reimbursement benefit for employees that qualify
- Competitive compensation aligned with market benchmarks
- Opportunities for advancement and development
- Supportive team culture focused on teamwork and accountability
- Work that directly supports Colorado infrastructure and communities
- Stability of a global organization backed by VINCI Highways
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
