Customer Service Representative – Benefits Enrollment Analyst
Ampcus Inc.•Mclean, VA
•Remote
About The Position
To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center. Responsibilities: HR Help Center: Process associate's concerns, inquiries, and requests relating to Benefits enrollment: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations' Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution. Acts as front-facing HR resource to associates for other HR admin requirements.
Requirements
- High school graduate
- Good oral and written communication skills for business correspondences
- Analytical skills
- Customer focused
- Contact Center Experience
- Reporting skills
- Has experience in utilizing Workday & Ticketing Tools
Responsibilities
- Process associate's concerns, inquiries, and requests relating to Benefits enrollment
- Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations' Official Playbook
- Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution
- Acts as front-facing HR resource to associates for other HR admin requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
