Customer Service Representative / Appointment Setter
About The Position
We’re looking for someone with energy, confidence, and the hunger to win, even if you’ve never worked in sales before. If you love talking to people, thrive in a fast-paced environment, and get fired up by hitting goals, this is your launchpad into a high-earning sales career. This isn’t a receptionist job. This is appointment selling, the first and one of the most important steps in our sales pipeline. Pro-Vision Painting & Home Improvement is one of Northeast Florida’s fastest-growing home improvement companies. Our team is built on speed, professionalism, accountability, and delivering a world-class experience to every homeowner. Our Customer Service Representatives and Appointment Setters are the heartbeat of the organization: the first voice, the first impression, and the first step in creating a customer for life.
Requirements
- Strong verbal and written communication skills
- Confidence making and receiving a high volume of phone calls
- Comfortable asking questions, handling objections, and guiding conversations
- Ability to work quickly while remaining organized and accurate
- Positive attitude, reliability, and a strong work ethic
- Basic computer skills and a willingness to learn CRM systems
- Full-time availability
- Saturday availability is required
- Ability to work in person at our Jacksonville office
Nice To Haves
- Previous call center, appointment-setting, customer service, or sales experience is helpful but not required.
Responsibilities
- Make outbound calls to missed calls, aging leads, and rehash opportunities
- Handle inbound calls, texts, and form submissions with confidence
- Use appointment-selling techniques to warm, nurture, and book consultations
- Ask detailed questions to prequalify each project
- Schedule appointments based on territory, project scope, and availability
- Update the CRM with complete and accurate information the same day
- Communicate cancellations, hot leads, and urgent opportunities to the Sales team
- Track and monitor lead-source performance
- Turn every qualified conversation into a booked opportunity
Benefits
- Competitive Pay and Performance Bonuses
- Hourly pay plus commissions
- Weekly and monthly performance-bonus opportunities
- Clear Path to Sales Growth
- Hands-On Sales Training
- Paid, hands-on training
- Supportive, high-performance team environment
- In-person training and ongoing coaching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
