Customer Service Representative - Annuities - $500 SIGN ON BONUS
Careers at KKR•Hartford, CT
•Hybrid
About The Position
This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.
Requirements
- High school diploma or GED
- 1+ year of customer service experience (call center or high-volume environment preferred)
- Strong computer skills with the ability to navigate multiple systems simultaneously
- Clear and professional communication skills
- Experience working in a structured, metrics-driven environment
- Strong attention to detail and ability to follow regulated processes
- Ability to remain composed and solution-oriented in challenging situations
Nice To Haves
- Insurance or financial services experience a plus
Responsibilities
- Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
- Respond to detailed inquiries regarding insurance products, policy features, and account activity
- Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
- Translate complex information into clear, easy-to-understand explanations for customers and agents
- Accurately document all interactions in internal systems to ensure complete and compliant records
- Serve as a primary point of contact for assigned agents, accounts, or regions
- Support operational and technical inquiries from clients and distribution partners
- Identify recurring issues and proactively escalate or help drive solutions
- Handle sensitive customer information with a high level of care and in compliance with privacy regulations
- Participate in team meetings, training sessions, and continuous improvement initiatives
- Effectively manage call volume while maintaining strong service quality and attention to detail
- Communicate clearly and professionally, including in more complex or sensitive situations
- Work toward resolving customer inquiries during the first interaction whenever possible
- Maintain accurate, thorough, and timely documentation
- Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues
Benefits
- $500 sign-on bonus paid at the completion of training
- Hybrid work schedule (following training period)
- Full IT equipment provided
- Free lunch and parking
- Health coverage (employee + children, based on salary band)
- 401(k) with company match and equity opportunities
- Annual bonus eligibility
- Paid time off, sick time, and company holidays
- Tuition, adoption, and lifestyle reimbursement programs
- Clear opportunities for internal mobility and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
