Customer Service Representative
Beyond Finance
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Posted:
August 4, 2023
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Remote
About the position
Our Customer Service Representative role at Beyond Finance is a critical position that serves as the primary point of contact for clients enrolled in our financial hardship programs. As a Customer Service Representative, you will provide compassionate and personalized care to our clients, guiding them from enrollment through graduation. With a focus on delivering exceptional customer service, you will respond promptly to client requests, anticipate their needs, and exceed their expectations. This remote position requires a strong work ethic, positive attitude, and the ability to work weekends and evenings. Join our team and be part of an organization dedicated to helping people achieve a debt-free life.
Responsibilities
- Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls
- Respond to client requests, anticipate unstated needs, and educate them on our programs
- Proactively identify, analyze, and resolve client issues
- Utilize active listening and critical thinking to provide first call resolution
- Exhibit strong written/verbal communication skills and excel at customer interaction
- Develop and maintain positive client relations
- Work collaboratively with other departments to handle client requests and questions
- Drive retention of clients through bolstering product knowledge and providing best-in-class service
- Operate, navigate, and troubleshoot a desktop computer to obtain and extract information
- Research through multiple computer programs/systems simultaneously and document information in the CRM database
- Apply troubleshooting techniques to resolve technical or configuration issues
- Continuously learn, interpret, and utilize company and industry knowledge
- Meet and exceed client centric performance expectations
- Engage with feedback to leader and team
Requirements
- Four week training program completion
- Superior customer service skills
- Ability to work in a remote call center environment
- Strong written and verbal communication skills
- Proactive problem-solving abilities
- Positive client relations and collaboration with other departments
- Independent and team-driven work ethic
- Proficiency in navigating and troubleshooting computer systems
- Continuous learning and utilization of company and industry knowledge
- Meeting and exceeding client-centric performance expectations
- Openness to feedback from leaders and team members
- Availability to work weekends and evenings
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
- Uplifting, collaborative work environment
- Team spirit and culture of community, connection, and belonging