Bilingual Customer Service Representative

The Customer Service Representative role at Beyond Finance is a critical position within the company's Client Success Department. As the primary point of contact for clients enrolled in financial hardship programs, CSRs play a vital role in providing exceptional customer service and maintaining Beyond's exemplary customer brand. The role involves responding to client requests, anticipating their needs, and educating them on the programs offered. CSRs are expected to handle difficult calls professionally, resolve client inquiries efficiently, and maintain positive client relations. This remote position requires the ability to work weekends and evenings.

• Provide a best-in-class customer service experience over the phone
• Respond to client requests and anticipate unstated needs
• Educate clients on our programs
• Analyze client problems and provide timely and efficient solutions
• Handle difficult calls courteously and professionally
• Thoroughly document request outcomes for tracking and analysis
• Resolve client requests independently and as a team
• Maintain positive client relations and coordinate with other departments
• Operate a desktop computer to obtain and extract information
• Document information, activities, and changes in the CRM database
• Utilize appropriate resource materials to interpret, respond, and resolve client inquiries and problems
• Handle a high volume of clients in a work from home call center environment
• Have 1-2 years of sales or customer service experience (Contact and/or Call Center background is a bonus)
• Hold a Bachelor's degree

• 1-2 years in sales or customer service; Contact and/or Call Center background, a bonus
• Ability to provide a best-in-class customer service experience over the phone
• Strong interpersonal skills to handle difficult calls courteously and professionally
• Effective listening skills to analyze client problems and provide timely solutions
• Ability to work efficiently and effectively to independently resolve client requests
• Excellent communication skills to educate clients on financial hardship programs
• Thorough documentation skills for accurate tracking and analysis
• Ability to develop and maintain positive client relations
• Proficiency in using a desktop computer and CRM database
• Resourcefulness in utilizing appropriate materials to interpret, respond, and resolve client inquiries and problems
• Ability to handle a high volume of clients in a work from home call center environment
• Availability to work weekends and evenings as required

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training
• Uplifting, collaborative work environment
• Team spirit and culture of community and belonging