Customer Service Representative 2

Arizona Department of Administration•Phoenix, AZ

4d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Customer Service Representative 2 with the Rehabilitation Services Administration (RSA). This position is responsible for greeting visitors, answering phone calls, and referring callers to the appropriate staff, providing customer service and information about RSA programs, maintaining the front desk, interview rooms, and resource room. Additional responsibilities include ordering office supplies, maintaining state vehicles, processing travel claims, completing meeting minutes, and assisting the program supervisor with hiring, as well as entering client information into the case management system, scanning documents, and assisting counselors in following up with clients. Travel will be required for State business.

Requirements

Knowledge in program rules, policies, customer service principles, and related procedures
Knowledge in the English language, including grammar, spelling, and effective communication
Knowledge in administrative procedures, including office systems, file management, and computer software such as Microsoft Office Suite, internet applications, and email
Skill in active listening and effectively communicating with others
Skill in gathering information, maintaining case files, and completing complex reports
Skill in critical thinking and problem-solving
Ability to operate standard office equipment efficiently
Ability to communicate effectively and demonstrate strong reading comprehension
Successfully pass background and reference checks
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Possess and retain a current, valid class-appropriate driver's license (if driving is an essential function)
Complete all required driver training (if driving is an essential function)
Successfully pass all necessary driver's license record checks (if driving is an essential function)
Maintain acceptable driving records (if driving is an essential function)
Maintain statutorily required liability insurance (if operating a personally owned vehicle on State business)

Responsibilities

Greet visitors, provide customer service, maintain the front desk, interview rooms, and resource room.
Answer phone calls and refer callers to the appropriate staff, provide information about RSA programs, assist with walk-ins and client appointments, and notify staff of their arrival to the office.
Prepare outgoing correspondence, assist with distributing and compiling office reports, update huddle board metrics, and process incoming mail and outgoing mail.
Enter client information into the case management system, scan documents into the case management system, and assist counselors with following up with clients.
Order office supplies, maintain state vehicles, process travel claims, complete meeting minutes, and assist the program supervisor with hiring.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities