Customer Service Representative 2 - Elko - Minimum Qualifications Waived
About The Position
This position is located in the Elko office within the DMV Customer Services Division and is dedicated to customer service and the delivery of DMV programs and voter registration to the community. DMV Customer Service Representatives provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements. Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies.
Requirements
- One or more years of applicable experience as described in the job duties
- Graduation from high school or equivalent education.
Nice To Haves
- Knowledge of applicable federal and State laws, regulations, and agency policies and procedures.
- Knowledge of standard business practices; writing letters and reports; preparing informational materials.
- Skill in recordkeeping and interviewing techniques.
- Skill in identifying fraudulent documents and verifying security features.
- Skill in identifying and correcting data discrepancies and omissions.
- Skill in reviewing and evaluating information from various sources and responding to requests for information.
- Skill in performing research, information retrieval, and report preparation.
- Ability to maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds.
- Ability to respond to and prioritize multiple phone calls and other requests or interruptions.
- Ability to maintain confidential records.
- Ability to evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.
Responsibilities
- Serve as first line of contact to customers via telephone, online, or in person.
- Maintain data, records, and accounts.
- Enter, update, verify, and correct information.
- Review forms, ensure completion of documents.
- Collect fees related to transactions.
- Determine customers’ requests, assess document validity, and provide information about programs and services.
- Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
- Process determination notices.
- Conduct interviews to elicit and record information.
- Gather, research, make determinations, resolve issues, and communicate information.
- Review and approve applications and licensing requirements.
- Maintain confidential information.
- Reconcile transactions.
- Administer tests and process transactions.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
