Consumer Services Assistant 2 - Minimum Qualifications Waived
About The Position
The Division of Public and Behavioral Health: Rural Clinics (RC) has an opening for a full time Consumer Services Assistant 2 in Tonopah, NV. Rural Clinics provides an array of outpatient behavioral health services for both adults and children in 16 clinics which are located in 12 counties across Rural Nevada. Services are generally provided Monday through Friday from 8:00 am to 5:00 pm. Services assist individuals to achieve self-sufficiency and recovery and follow Agency protocols and reimbursement guidelines. Rural Clinics provides ongoing training including release time to attend training not Agency-sponsored. Under clinical and direct supervision of a designated Qualified Mental Health Professional (QMHP), this position provides individual and group peer-to-peer support. Specific duties include participation in treatment team, community, and staff meetings; assisting people to develop self-advocacy skills and access community services (including assistance with obtaining supportive benefits, housing, social, educational, and vocational rehabilitative services). Consumer Services Assistants will provide administrative assistant support as needed. Assist professional staff by performing advocacy and service improvement activities on behalf of clients in mental health service agencies; performing a variety of routine support services; acting as liaison among staff, community and clients; and modeling behavior supportive of client recovery goals.
Requirements
- Ability to read and write standard business correspondence
- one year of mental health consumer advocacy experience, six months of which included working for a mental health service delivery system which included monitoring and reporting to professional staff on client progress, providing client perspective to service providers, and providing peer support such as assisting clients to present complaints and resolve problems, complete forms, and adjust to changes in levels of care
- six months experience as a Consumer Services Assistant 1 in Nevada State service
- an equivalent combination of education and experience.
Nice To Haves
- Working knowledge of: national mental health advocacy efforts and groups; mental health services available in Nevada; active listening techniques such as the use of verbal and non-verbal cues.
- General knowledge of: federal and State regulations related to mental health client rights; basic techniques used to assist clients in developing independent living skills such as role modeling, coaching and prompting; basic de-escalation techniques; group dynamics.
- Ability to: participate as a team or committee member; establish rapport with consumers of mental health services with varied social and cultural backgrounds; communicate consumer/client perspective to staff, management, and in public meetings; write progress notes and basic correspondence using appropriate grammar, punctuation, sentence structure and vocabulary.
Responsibilities
- Provide peer support to clients; assist clients in completing forms; provide basic clarification of agency processes, client rights and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; make home visits; perform basic client de-escalation techniques; interpret and apply division and agency policies and procedures regarding client rights, confidentiality, abuse and neglect; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and complete progress notes.
- Contact clients to inquire about needed services; collect and disseminate information regarding educational and community resources and activities; assist clients in applying for social services; assist with scheduling appointments for clients and remind them of appointments; write related correspondence; accompany clients to scheduled appointments and coordinate or provide transportation as required.
- Represent client perspective to service providers and to the community; assist clients to present complaints and resolve problems; participate in community organizations, local advisory boards and stakeholder meetings as a consumer representative; actively promote quality of life for persons with mental and emotional disabilities.
- Assist in monitoring the quality of services provided to clients; participate in the development and use of satisfaction surveys and service improvement plans by providing the clients’ perspective.
- Assist professional staff with client self-help sessions and group activities; encourage client participation and discussion track attendance; and lead peer support activity groups as required.
- Assist clients through demonstration and coaching to develop independent living skills such as housekeeping, shopping and use of public transportation; coordinate companion or training program activities.
- Assist in office operation by greeting clients, answering telephones, entering information into a computer, scheduling facilities or rooms, and setting up meeting rooms.
- Perform related duties as assigned.
Benefits
- ongoing training including release time to attend training not Agency-sponsored
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
