Customer Service Representative 1

Methode Electronics•Oklahoma City, OK

5h•Onsite

About The Position

Provides order status and information support to customers. Enters customer purchase orders into accounting and scheduling system. Acts as customer representative to other internal departments and as a corporate representative to the customer. Works with Sales Engineers to communicate all aspects of customer orders with customer. Assists the Sales Manager in all duties and other tasks as assigned. Enters parts orders and confirm with customers. Generates quotes in business system from Service Reports. Follows-up on customer to submit purchase orders for service quotes. Converts quotes to order. Prepares credit paperwork for review and approval. Other duties as assigned.

Requirements

Strong attention to detail
Ability to complete tasks independently and meet strict deadlines
Ability to seek out new tasks and welcome new challenges in a fast-paced, customer- focused environment
Ability to communicate effectively with customers and various levels of management both written and verbal
High School diploma or equivalent

Nice To Haves

Previous customer service experience in electronics industry preferred

Responsibilities

Provides order status and information support to customers
Enters customer purchase orders into accounting and scheduling system
Acts as customer representative to other internal departments
Acts as corporate representative to the customer
Works with Sales Engineers to communicate all aspects of customer orders with customer
Assists the Sales Manager in all duties and other tasks as assigned
Enters parts orders and confirm with customers
Generates quotes in business system from Service Reports
Follows-up on customer to submit purchase orders for service quotes
Converts quotes to order
Prepares credit paperwork for review and approval
Other duties as assigned