Customer Service Rep (2393) 105 South Main St.
About The Position
The Customer Service Rep performs general hourly store team-member duties, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The role requires communicating with customers and co-workers in person and by telephone, following written instructions, processing orders using a computer keyboard or touch screen, and handling monetary transactions accurately. Work involves standing for most tasks, repeated bending during food preparation, occasional lifting and carrying of supplies, and exposure to varied temperatures, food-related odors, equipment, and other in-store conditions.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform job duties involving standing, walking, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional climbing, and bending or crouching.
- Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, and changing temperatures.
Responsibilities
- Operate all equipment.
- Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and co-workers to process orders in person and over the phone.
- Unload deliveries using a hand truck and place supplies on shelves.
- Occasionally change prices on signs, wash walls, or perform maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
