Customer Service Rep(02673) - 301 W. Jefferson Blvd., Suite 135

Domino's Franchise•Fort Wayne, IN

22h•Onsite

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, processing customer orders and helping prepare products and maintain the store. The role may be part-time or full-time and offers flexible scheduling, on-the-job orientation and training, and opportunities for advancement into management or franchise ownership. Team members perform varied in-store tasks, including operating equipment, stocking ingredients and supplies, preparing products, taking orders by phone and in person, completing inventory and related paperwork, and cleaning the equipment and facility. The work involves customer and coworker communication, accurate order entry, handling payments, and meeting quality standards. The position is primarily performed standing, with walking and some office paperwork. Working conditions include temperature changes, food odors, cornmeal dust, cramped spaces, hot oven surfaces, sharp edges, and moving mechanical parts. Physical tasks can include lifting and carrying supplies, pushing or pulling trays, occasional climbing, frequent reaching and bending, and continuous use of hands and arms.

Requirements

Must be at least 16 years of age.
Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the listed physical tasks, including standing, lifting, carrying, pushing, pulling, bending, reaching, and continuous hand use.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Use a computer keyboard or touchscreen to enter orders.
Handle payments and make correct monetary change.
Unload deliveries and move, carry, and stock ingredients and supplies.
Meet quality control standards and work with team members to serve customers.