Customer Service Rep
About The Position
Under immediate to close supervision, serves internal/external customers by providing product and service information, and resolving product and service problems. This role involves resolving customer complaints, determining the cause of problems, expediting corrections or adjustments, and following up to ensure resolution. The Customer Service Rep also builds positive relationships, maintains financial accounts by processing credit requests, updates order and complaint logs, and maintains customer records. They process orders successfully, communicate effectively with customers via phone, email, and in person, and contribute to team efforts. The role performs standard tasks using established methods and makes minor judgments. Other duties as required.
Requirements
- High school diploma or equivalent required.
- 1 – 3 years Customer Service experience.
- Ability to balance conflict and stay calm in stressful situations.
- Ability to multi-task effectively, listen effectively, and have solid general business knowledge.
- Proven computer skills (Excel, Word, Outlook, SAP preferred)
- Ability to operate standard office equipment (fax, copier).
Nice To Haves
- Experience with a food manufacturer / marketer preferred.
- Successful completion of Customer Service Certification Program during the first 18 months of employment
- Ability and desire to learn.
Responsibilities
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
- Builds positive relationships with co-workers, management, internal & external customers.
- Maintains financial accounts by processing customer credit requests expediently.
- Updates and maintains order & complaint logs.
- Maintains customer records by updating account information as necessary.
- Processes orders successfully
- Communicates effectively with internal / external customers in person, on the phone, and through email.
- Contributes to team effort by accomplishing related results as needed.
- Performs standard tasks using established methods, principles, concepts & procedures.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
