Customer Service Rep

Element Materials Technology • Enfield, CT

1d

About The Position

We are seeking a detail-oriented and knowledgeable Customer Service Rep to join our aerospace team. This position is responsible for reviewing, analyzing, and validating purchase orders (POs) from aerospace customers to ensure all technical, contractual, and compliance requirements are met prior to order acceptance and processing.

Requirements

• Previous experience in aerospace or defense industry strongly preferred.
• Strong attention to detail and technical comprehension skills.
• Proficient in Microsoft Office and ERP systems.
• Excellent communication and organizational skills.

Nice To Haves

• 2+ years of experience in purchasing, order entry, or contract review in an aerospace environment.
• Familiarity with aerospace OEMs (Boeing, Raytheon, Collins, etc.) and MRO environments.
• Experience working with certifications such as C of C, test reports, and NADCAP special processes.
• Ability to read and interpret technical documents, engineering drawings, and quality clauses.
• Understanding of aerospace standards (AS9100, ITAR, DFARS, etc.).

Responsibilities

• Review incoming aerospace purchase orders for accuracy, completeness, and alignment with company capabilities, pricing, and terms.
• Verify all technical data such as part numbers, revisions, drawings, certifications, specifications, and special process requirements.
• Ensure compliance with Prime, FAA, and/or DoD customer requirements.
• Confirm customer flowdown requirements and coordinate internally with Quality, Engineering, Sales, and Operations as needed.
• Identify discrepancies or unclear requirements and proactively communicate with customers for clarification or revision.
• Log, track, and archive all reviewed POs and related documentation per internal procedures.
• Assist in maintaining accurate ERP system data including customer records, PO status, and delivery schedules.
• Support audits and customer quality inquiries related to PO documentation or order entry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees