Customer Service Rep (05839) - 90 Brookwood Road
About The Position
The Customer Service Rep works as part of a Domino’s store team, handling customer orders and helping prepare and serve pizzas. The position may be part-time or full-time, with schedules intended to accommodate employees’ other commitments. On-the-job orientation and training are provided, and opportunities for advancement may include management or franchise ownership. The role involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, enter orders by keyboard or touch screen, handle payments and make change, and perform physical tasks such as lifting, carrying, pushing, reaching, and standing for much of the workday. The work environment includes exposure to changing weather during outside tasks, varying store temperatures, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. The role requires the ability to work alone and with others, handle repetitive tasks and stress, meet quality standards, and interact with people.
Requirements
- Must be 16 years of age or older.
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination to make precise, rapid movements with speed and accuracy.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing, reaching, bending, crouching, and frequent hand use.
Responsibilities
- Operate store equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers in person and by phone to process orders.
- Enter orders using a computer keyboard or touch screen.
- Handle monetary transactions and make correct change.
- Unload and stock product deliveries.
- Perform physical tasks including lifting, carrying, pushing, reaching, and occasional stair or ladder use.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
